Shipping policy

Standard delivery within Mainland UK is currently free!

You won't have to wait long for your order. In Mainland UK you should expect your item/s to be delivered within 2-3 working days from placing your order.  

Mainland UK is defined by the couriers used and may not include the northern parts of Scotland. We may need to get in touch if there are additional delivery costs to those areas.

Delivery outside of Courier Defined Mainland UK (Scottish Highlands, Northern Ireland, Jersey, Guernsey and Isle of Man)

Please e-mail us for a delivery surcharge quote before purchasing and the cost and delivery time can be determined.

Non Mainland UK Delivery Details

Items delivered to destinations outside of the mainland UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. 

The recipient of your order is responsible for all customs formalities for the import of the item/s, and may be required to pay any additional charges for delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside mainland UK.

The recipient of the item, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering an item to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. 

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-mainland UK Country before ordering to be delivered there.

If the recipient wishes to return the product, they must request a refund of the customs duties and/or tax directly with their local customs office and must present proof of return.

GB VAT for Jersey and Guernsey from 2021

Where you have requested delivery to a non-mainland UK address, the products and the delivery service will be zero-rated  i.e. not subject to UK VAT. However the price paid by you for the products and/or the delivery service will remain the same as shown on the website. As no VAT has been charged there is no tax to reclaim from us.